Consumer: An adult natural person making a legal transaction with the seller not directly related to her/his business.
Buyer: Means a consumer or entrepreneur with whom a sales contract can be concluded under the terms of these regulations.
Entrepreneur: An adult natural or legal person, or an organizational unit without legal personality, to which the law confers legal capacity, conducting business activity on its own behalf and carrying out legal action with the seller directly related to the business.
Offer: it should be understood as goods presented via the website https://techniline.com
Service report: means the document issued by the warrantor, constituting an attachment to the warranty. This document specifies:
- equipment malfunction reported by the purchaser
- actions taken by the warrantor to solve the failure of the equipment
- result of work carried out
1. Warranty provisions
1.1. The Warrantor grants a warranty for a period of time defined in the description of goods in the offer.
1.2. The warranty entitles, in the event of a defect during the warranty period to a free repair of the purchased product. The method of product repair is determined by the warrantor. The warrantor may, at its own discretion, replace the product with a product free from defects, or make a refund equal to the sale price. The warranty does not entitle you to request replacement of the product for one free of defects or to withdraw from the sales contract and request a refund.
1.3. The warranty period for the consumer starts from the day on which the consumer came into possession of the item or on which a third party other than the carrier and indicated by the consumer came into possession of the item.
1.4. The entrepreneur's warranty period begins when the risk associated with the purchased good is transferred to him.
1.5. The warranty period is extended by the period from the time the notification of the necessity to carry out another repair covered by the warranty is made, until the day the customer is notified of the completion of the repair.
1.6. In the event that the person entitled to the warranty has received replacement equipment, free from defects, or major repair has been carried out, the warranty period is counted anew.
1.7. The geographical scope of warranty protection covers the territory of the country of origin delivery.
1.8. It is recommended that the buyer first read and follow the product instructions. Liability under the warranty does not cover product defects that arose for reasons other than those inherent in the product, and in particular those caused by using the product contrary to its intended purpose and the instructions in the user manual.
2.1. The warranty does not cover:
a) product defects that arose for reasons other than those inherent in the product, such as the wear and tear of materials during the operation of the equipment (including carbon brushes, bulbs, batteries, etc.)
b) defects resulting from the lack of carrying out activities related to the maintenance, configuration or adjustment of the equipment, and other such as those specified in the equipment's manual
c) damage to the equipment resulting from improper connection, or its use in a manner contrary to its intended use than specified in the equipment manual
d) service in the field of installation, use and maintenance
e) equipment in which modifications, repairs or alterations have been made by parties other than the warrantor
f) damage resulting from environmental conditions (lightning, flooding, overheating, etc.)
g) damage to the equipment delivered to the warrantor, resulting from inadequate securing during transport
3. Exercise of the rights resulting from the warranty
3.1. The equipment malfunction should be reported in a written form, by post or e-mail. The notification should include a declaration of consent to the processing of purchaser's data by the warrantor for the purposes of fulfilling the obligations under the warranty.
3.2. Return of the defective product should be made to the following address: Techniline Michał Byrecki, Sosnowa 4, 26-652 Janiszew, Please do not send the equipment without prior agreement with the warrantor.
3.3. Equipment can be delivered by the buyer at the expense of the warrantor, provided that the total cost of delivery does not exceed the gross amount of PLN 25.
3.4. Removal of equipment defects will be removed by the warrantor within a period not exceeding 30 days.
3.5. After the repair is completed, the warrantor will provide the equipment to the buyer, including a service report describing the work performed and its result.
3.6. In the event of an unjustified request for the repair of the equipment, the buyer bears all costs related to transport and diagnostics and repair of the equipment, if such were carried out by the warrantor.
4. Final provisions
4.1. Warranty card, service protocol can be issued and sent to the customer in writing or via e-mail.
4.3. The provisions of the Civil Code of Poland shall apply to all matters not covered by this warranty. Disputes that may arise from this warranty granted to a non-consumer entity shall be subject to the decision of the court competent for the seat of the warrantor.
4.4. Data from the product purchase invoice, in relation to the device/product number and date of sale, constitute an integral part of the terms of the warranty.