Consumer: An adult natural person making a legal transaction with the seller not directly related to her/his business.
Buyer: Means a consumer or entrepreneur with whom a sales contract can be concluded under the terms of these regulations.
Offer: it should be understood as goods presented via the website.
Entrepreneur: An adult natural or legal person, or an organizational unit without legal personality, to which the law confers legal capacity, conducting business activity on its own behalf and carrying out legal action with the seller directly related to the business.
Regulations: Refers to this document.
Website (system, store): website available at https://techniline.com
Returns address: Techniline sp. z o. o., Sosnowa 4, 26652 Janiszew
1. General provisions
1.1. All provisions contained in these regulations describe the conditions, principles and the method of sale and implementation of contracts concluded between the seller and the buyer purchasing goods via the website. These conditions are published on the website of the website in many language versions. The applicable regulations are a document in Polish. Other language versions are translations of the Polish version and are for information purposes only.
1.2. The buyer acknowledges that the products sold through the website are not intended for any applications where failure could result in a risk to life or health, or cause significant damage to property. They may also not be used in medical use, rescue or life support as well as in nuclear applications, unless explicitly stated in the offer.
2.1. All products presented in the offer are only an invitation to conclude a contract, they do not constitute an offer within the meaning of art. 66 of the Civil Code of Poland.
2.2 The prices presented in the offer should be treated as approximate. The price valid at the time of conclusion of the contract is the price shown on the sales document.
2.3 The prices presented in the offer do not include additional costs - including transport, commissioning fees, and customs clearance. Before completing the order, the buyer is always informed about the total price of the goods, taxes, and costs of transport and commissioning fees, if any.
2.4 The right to ownership of the goods shall be transferred to the buyer upon full payment for the purchased goods.
3. Placing orders
3.1. Placing an order by the buyer constitutes an offer to conclude a contract for the purchase of products covered by the contract.
3.3. The shipping address is indicated by the buyer via the website.
3.4. All Internet users have unlimited access to the offer. The following hardware requirements should be met for proper use of the store's offer:
3.5. Orders can be placed in a way that does not require registration or through a registered account in the seller's system.
3.8. At the request of the customer, the buyer's data is deleted without undue delay, but not earlier than before the completion of the contract and the obligations arising from it.
3.9. Responsibility for providing correct buyer information (including tax data) rests with the ordering party.
3.10. The seller may block the possibility of sale and delete the customer's account if the use by the buyer is a violation of the law, principles of social coexistence or these regulations.
4.2. The choice of carrier is made by the buyer at the time of ordering.
4.3. A sales document will always be issued for each purchased product, which is always a VAT invoice. The sales document will be sent to the buyer immediately after conclusion of the contract to the e-mail address provided by him.
4.4. Invoices can be issued in the following currencies: PLN, EUR.
4.5. The seller provides the following methods of payment for the purchased goods: bank transfer (prepayment), electronic payment.
4.6. Buyers purchasing products according to the rules defined as "intra-Community supply of goods" are required to provide the correct EU VAT number, which can be verified.
4.7. After placing the order, the seller sends to the buyer's e-mail address a summary of the order containing his data for the order.
4.8. If the buyer fails to pay within the deadline, the seller may set an additional deadline or withdraw from the contract pursuant to art. 491 of the Civil Code of Poland.
5. Quality and guarantees
5.2. The seller, immediately after the conclusion of the contract, will provide the buyer with a product warranty card if they are covered by the manufacturer's or distributor's warranty. The warranty card may be collective. The carate can be delivered via e-mail or in paper form together with the goods.
5.3. In the case of goods covered by a guarantee, the content of the guarantee is presented in the seller's system in the "Warranty terms" document.
5.4. The warranty for the goods sold does not exclude, limit or suspend the buyer's rights arising from the warranty for product defects.
6. Withdrawal from the contract
6.2. The right to withdraw from the contract does not apply to contracts in which the good is a non-prefabricated item, manufactured according to the specifications of the consumer or serving to meet his individual needs.
6.3. To exercise the right of withdrawal, the consumer must inform the seller of his decision by letter or via e-mail.
6.4. A consumer who withdraws from the contract may make a statement using the ready template available on the seller's website.
6.5. It is assumed that the withdrawal period has been met if the consumer sends a declaration of intent before the deadline to withdraw from the contract.
6.6. In the event of withdrawal from the contract, the seller immediately returns to the consumer all payments received from him, no later than within 14 days from the day on which he was informed of the declaration of intent. The seller is entitled to withhold payment until receipt of the returned goods or delivery by the buyer of a proof of returning the goods, whichever occurs first. The refund is made in the same way as it was made when purchasing, unless the consumer expressly agrees to a different method.
6.7. The consumer is obliged to return the goods immediately, no later than within 14 days in which he made a declaration of intent to withdraw from the contract. It is considered that the deadline has been met if the goods were sent back before the deadline.
6.8. In the event of withdrawal from the contract, the consumer bears the cost of returning the purchased goods. The goods are sent to the return address.
6.9. The consumer is responsible for reducing the value of the item resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the item.
7.2. The seller is responsible to the buyer for delivering items with physical or legal defects under the warranty. The physical defect is understood as the incompatibility of the sold item with the contract, namely:
7.3. The seller will consider the complaint within 14 days and inform the buyer about the further way of settling via e-mail or post.
7.4. Returned goods should be returned immediately by ordinary parcel to the address of return of goods.
7.5. Refunds for the claimed goods are made in the same way that the buyer used to place the order, unless the buyer explicitly agreed to a different way of making the return.
7.6. The complaint may be submitted by post or e-mail.
7.7. The complaint should contain a detailed description of the reason for the complaint and the proposed way of dealing with it.
8.2. If the purchased item has a defect, the buyer may submit a statement on price reduction or withdrawal from the contract, unless the seller immediately and without undue inconvenience to the buyer replaces the defective item with a non-defective one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the seller.
8.2.1. The reduced price should reflect the ratio of the value of the item with a defect to the value without a defect. The seller may refuse to satisfy the demand of the buyer if bringing the defective item into conformity with the contract in the manner chosen by the buyer would be impossible or would require excessive costs compared to any other possible way to bring it into line with the contract.
8.2.2. The buyer may instead of the removal of the defect proposed by the seller request a replacement of the goods for free from defects or instead of replacing the goods request the removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the buyer is impossible or would require excessive costs in comparison with the method suggested by the seller.
8.3. The buyer who exercises the rights under the warranty is obliged to deliver the defective item to the seller. In the case of a buyer who is defined a consumer, transport costs are borne by the seller.
9. Other laws
9.2. In the event of a dispute under this Agreement, the law applicable to the settlement is Polish law.
9.3. Disputes between the seller and the customer are settled under applicable law. With the consent of both parties, the buyer is entitled to use out-of-court complaint and redress before consumer courts at the Provincial Inspectorates of the Trade Inspection or through the Office of Competition and Consumer Protection http://www.uokik.gov.pl/spory_konsumenckie.php. The buyer also has the option of enjoying protection at EU level via the ODR platform available at http://ec.europa.eu/consumers/odr/.
9.4. If any of the provisions of these regulations is found to be invalid or ineffective through legal proceedings, it shall not invalidate the remaining provisions of the regulations. It is assumed that such provisions are excluded from the provisions of these regulations and are replaced by provisions with a similar meaning as to their original intention, to the extent permitted by law. All other provisions remain applicable.
9.5. The provisions of these regulations do not bind the consumer with records considered as prohibited pursuant to Article 385 of the Civil Code of Poland, or any other provisions inconsistent with applicable law.
9.6. The Seller reserves the right to change these regulations. All contracts carried out by the seller before the new regulations enter into force are implemented according to the regulations which were in force on the day of concluding the contract.
9.7. The amendment to the regulations comes into force within 7 days of its publication in the seller's system.
10. Personal data protection
- registered user profile service. This service allows the user to register the profile that stores the personal data (buyer details and shipping), view order history and download related documents, process offers, and park the products in a wishlist. This service is available since the user has registered in the system and consists in providing the "User profile" panel, through which the user gains access to the ability to view and correct their data. A registered user may submit a declaration of termination of use of the service to the seller, who is obliged to immediately delete the account of the registered user, no later than within 14 days.
- newsletter service informing users who have expressed such will by subscribing to the list of subscribers about the seller's offer and other information that is related to the commercial activity of the seller. This information is periodically sent via email. Subscribing to the list of subscribers is done by entering the email address in the appropriate panel on the website. The person who subscribes to the list of newsletter subscribers agrees to receive marketing materials sent electronically in accordance with art. 8 clause 1 of the Act of July 18, 2002 on the provision of electronic services). The email address is used only to distrubite the newsletter. The user has the right to unsubscribe from the newsletter service at any time by using the "unsubscribe" link at the bottom of the newsletter or by sending relevant statements to the address of the seller.
- "Email a friend" service, for sending to the e-mail address provided by the person using the website a short message informing about the indicated product. The service is available only to registered and logged in users. The end of using the service means to stop sending product commands.
- Review service consisting in placing individual and subjective opinions about products included in the website offer. The service is available to everyone using the website. The end of using the service is to stop sending the reviews.