- Details
Right of Withdrawal (Returns Policy)
Seller: Techniline sp. z o.o.
Sosnowa 4, 26-652 Janiszew, Poland
VAT ID: PL7963007531 | e-mail:
A Consumer who has concluded a distance contract with the Seller has the right to withdraw from the contract within 14 days without giving any reason. The 14-day period starts from the day on which the Consumer (or a third party other than the carrier and indicated by the Consumer) takes physical possession of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to contracts where the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specifications or serving to satisfy the Consumer’s individual needs (e.g. custom-made products, modified electronic modules, engraved items).
How to withdraw from the contract?
To exercise the right of withdrawal, the Consumer must inform the Seller of their decision by means of a clear statement (e.g. a letter sent by post or e-mail).
A model withdrawal form is available for download here: Download PDF Form
The withdrawal deadline is considered met if the statement is sent before the expiry of the 14-day period.
Refund
In the event of withdrawal from the contract, the Seller shall reimburse the Consumer for all payments received, no later than within 14 days from the day on which the Seller was informed of the withdrawal. The Seller may withhold the refund until the goods are received back or the Consumer provides proof of return, whichever occurs first.
The refund will be made using the same means of payment as the original transaction, unless the Consumer has expressly agreed to a different method.
Return of goods
The Consumer is obliged to return the goods without undue delay and no later than within 14 days from the day on which they withdrew from the contract. The deadline is met if the goods are sent back before the 14-day period expires.
Return address:
Techniline sp. z o.o.
Sosnowa 4
26-652 Janiszew
Poland
The Consumer bears the direct cost of returning the goods.
Liability for diminished value of the goods
The Consumer is liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
This Returns Policy is in accordance with the Polish Consumer Rights Act of 30 May 2014.
- Details
- How it works: Once your order is placed and verified, an email with proforma invoice will be sent to your e-mail address.
- Order Processing: Your order will be processed for shipping immediately after the funds are credited to our bank account.
- Transfer Details: All necessary details (account number, recipient information, and transfer title) are provided on the issued Proforma invoice.
- Availability: This payment method is available exclusively for orders delivered within Poland.
- Speed of Delivery: Choosing this method allows for the fastest dispatch, as we do not need to wait for a bank transfer to clear.
- Fees: A COD service fee may be applied by the carrier. Any such fee will be clearly displayed in your cart summary before you finalize the order.
- Transaction Security: The payment process takes place directly within your own banking system or with the courier. Our store does not act as an intermediary for banking logins, meaning we never have access to your passwords or sensitive login credentials.
- Transparency: All costs associated with your chosen payment method are clearly visible in the shopping cart before you complete your purchase. There are no hidden fees.
- VAT Invoice: We issue a full VAT invoice for every order. It will be sent electronically or included with your shipment, according to your preference. All invoices are issued as structured e-invoices and registered in the Polish National e-Invoice System (KSeF) in accordance with local tax regulations.
- Details
Privacy Policy
Data Controller:
Techniline sp. z o.o.
Sosnowa 4, 26-652 Janiszew, Poland
VAT ID: PL7963007531
Contact:
1. Purposes of Processing
We process your personal data for the performance of contracts, handling complaints, accounting purposes, marketing, and website analytics.
2. Recipients
Your data may be shared with courier companies, banks, public authorities, and IT/marketing service providers.
3. Cookies
The website uses cookies – small text files placed in the user's browser – to ensure proper functionality.
- Session cookie – stores IP address and session data. Deleted after session ends.
- Authorization cookie – used for the "Remember me" option.
- reCAPTCHA verification cookie – protects against spam and sends IP address to Google.
- Language preference cookie – stores the user's language choice.
- Newsletter module cookie – stores IP address, browser and operating system information.
Cookies are not used to process personal data in a way that identifies the user. You can disable cookies in your browser settings, but this may limit the functionality of the Store.
4. Your Rights
You have the right to access, rectify, erase, restrict processing, data portability, object, and withdraw consent. You may also lodge a complaint with the President of the Personal Data Protection Office.
5. Final Provisions
The Privacy Policy may be updated. The current version is always available on the Store’s website.
This Privacy Policy is effective from May 01, 2026.
- Details
Techniline Warranty
Warrantor: Techniline sp. z o.o.
Sosnowa 4, 26-652 Janiszew, Poland
VAT ID: PL7963007531
e-mail:
1. General Provisions
The Warrantor grants a warranty for goods sold through the online store https://techniline.com for the period specified in the product description.
The warranty covers free repair or replacement of the product with a new, defect-free one. In the event that repair or replacement is not possible, the Warrantor may refund the purchase price.
Important: This warranty does not exclude, limit or suspend the Consumer's rights under the statutory warranty for defects (implied warranty) pursuant to Article 558 of the Polish Civil Code.
2. Warranty Period
- For Consumers – the warranty period begins on the day the goods are delivered to the Consumer or to a third party indicated by the Consumer.
- For Entrepreneurs – the warranty period begins on the day the risk passes to the Buyer.
The warranty period is extended by the time required for repair. In the case of replacement of the product with a new one or a significant repair – the warranty period starts anew.
3. Warranty Exclusions
The warranty does not cover:
- normal wear and tear of consumables (batteries, carbon brushes, seals, bulbs, etc.)
- mechanical, thermal, flooding, or lightning damage
- defects caused by improper use, lack of maintenance, or use contrary to the user manual
- repairs, modifications or alterations made by third parties
- damage occurring during transport if the Customer did not report the damage to the carrier
- products modified or programmed to individual order
4. Complaint Procedure
A complaint should be submitted by e-mail or post. The notification should include a description of the defect and contact details.
Return address for defective goods:
Techniline sp. z o.o.
Sosnowa 4
26-652 Janiszew, Poland
The Warrantor will process the complaint and repair the defect within 14 days from the date of receipt of the goods (or a longer period agreed with the Customer).
The Consumer bears the cost of shipping the claimed goods to the Warrantor, unless the Warrantor agrees to cover the costs.
5. Final Provisions
This warranty does not exclude the Consumer's rights under the statutory warranty. In all matters not regulated by this warranty, the provisions of the Polish Civil Code shall apply.
Any disputes arising from this warranty shall be resolved by the court competent for the Warrantor's registered office (for Entrepreneurs) or the court competent under general jurisdiction rules (for Consumers).
This warranty is valid from May 01, 2026.
- Details
Terms and Conditions of the Online Store
Techniline sp. z o.o.
Sosnowa 4, 26-652 Janiszew, Poland
VAT ID: PL7963007531 | REGON: 520508902 | KRS: 0000934164
e-mail:
§ 1 Definitions
Consumer – a natural person making a legal transaction with the Seller not directly related to their business activity.
Buyer – Consumer or Entrepreneur concluding a sales contract under the terms of these regulations.
Offer – goods presented via the website.
Entrepreneur – a natural or legal person or an organizational unit without legal personality conducting business activity.
Regulations – this document.
Store / Website – online store available at https://techniline.com.
Seller – Techniline sp. z o.o., Sosnowa 4, 26-652 Janiszew.
§ 2 General provisions
These Regulations define the conditions, rules and method of sale and execution of contracts concluded between the Seller and the Buyer via the Store. The Polish version is binding.
§ 3 Prices and orders
All offers presented are for information purposes only and do not constitute an offer within the meaning of Article 66 of the Polish Civil Code, but an invitation to conclude a contract. The final price is shown in the order confirmation.
§ 4 Order fulfillment
Placing an order constitutes an offer to conclude a contract. The contract is concluded when the goods are shipped to the Buyer. A VAT invoice is issued for each order.
§ 5 Delivery and payment
Delivery costs are shown before finalizing the order. The Buyer chooses the payment method (bank transfer, electronic payment). Ownership passes to the Buyer upon full payment.
§ 6 Right of withdrawal (returns)
The Consumer has the right to withdraw from the contract within 14 days without giving any reason. The period starts from the day the Consumer receives the goods.
The right of withdrawal does not apply to goods made to the Consumer’s specifications or clearly personalised.
To withdraw, the Consumer must inform the Seller by means of a clear statement (e-mail or letter). A model withdrawal form is available on the Store’s website.
In case of withdrawal, the Seller shall reimburse all payments no later than within 14 days. The Seller may withhold reimbursement until the goods are received or proof of return is provided.
The Consumer bears the cost of returning the goods and is liable for any diminished value resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the goods.
§ 7 Complaints and warranty
The Seller is liable for defects under the warranty. Complaints are considered within 14 days. Details are in the document “Warranty and Complaints”.
§ 8 Personal data protection (GDPR)
The Administrator of personal data is Techniline sp. z o.o. Detailed information is available in the Privacy Policy (GDPR).
§ 9 Final provisions
In matters not regulated by these Regulations, the provisions of the Polish Civil Code and other applicable laws shall apply. Any disputes will be resolved by the court competent for the Seller’s registered office. These Regulations come into force upon publication.
