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EU GDPR STATEMENT - PRIVACY POLICY
With regards to the General Data Protection Regulation of 27 April 2016 (hereinafter referred to as "GDPR"), we are obligated to present You this notice that explains the methods and ways we collect and process Your personal data. It is adviced to read thoroughly the below policy for any persons visiting the site of techniline.com prior submitting any personal data online. This policy document specifies of what personal information may be colllected and used and explains other important issues related to the person's privacy.
Data Administrator
Techniline sp. z o. o., Sosnowa 4, 26652 Janiszew, Poland is the Data Controller of Your personal data. A contact with Data Protection Officer is available by sending a letter to the given address or by sending an email at
Obtaining information on processing of personal data
Providing Your personal data is voluntary. However, it is necessary for techniline to provide online and off-line services, and to conclude the contracs.
Data collection and the purpose of its processing
We process Your personal data, as it is necessary to perform a contract with You and provide You the related services, i.e.:
- registering the user in the online store and ensuring the proper functioning of the online store - compliant with Article 6(1)(b) of GDPR
- processing claims - compliant with Article 6(1)(c) of GDPR
- statistical purposes - compliant with Article 6(1)(c) of GDPR
- tax and accounting purposes, that are required by law
Data recipients
Your personal data may be transferred to other parties that will process your personal data on their own behalf, including (but not limited to):
- parties conducting postal or courier activities
- banks (for undue payments recovery)
- government authorities or other entities entitled by law
Data protection
The data administrator does not transfer, sell or lend the collected personal data to other persons or institutions, except for enabling fulfillment of obligations arising from concluded contracts and legal provisions.
The transmission of entered data is secured by SSL / TLS encryption protocols protecting against interception of transmitted information.
The ICT equipment on which data is collected is physically owned by the Data Administrator and is subject to access control.
Payments by credit card or electronic transfer are supported by independent services. These websites are responsible for the data provided in their forms, which are also secured by appropriate technical solutions.
Retention periods of your personal data
Your personal data will be stored for the duration of a contract and after its compoetion for purposes required under applicable law, i.e. claims and warranties processing, retaining of accounting documentation.
Rights related to data processing
You have the right to access, correct and transfer Your data, limit its processing, object to its processing, or withdraw Your consent at any time without affecting the lawfulness of processing that was already performed. You also have the right to submit a complaint to a data protection authority if You decide that our data processing is agains the provisions of GDPR.
Cookies
The website uses cookies for proper functioning. These are small text files placed in the data set of the web browser of the user using the website. They are used to remember the choices he makes. These files are not used to process or store personal data.
Cookies are secure. They do not contain viruses or harmful programs.
Cookies are also used to create statistics that help improve the content of the website. They are used to analyze website content views, but do not allow for personal identification of the user.
The use of cookies can be turned off at any time in the web browser options, however, this may prevent you from using the seller's website.
The storage and deletion of cookies depends on your browser settings. If the browser "remembers history" - it will store cookies provided by websites. If, however, "does not remember history", then each time you close your browser cookies are deleted.
Session cookie
All queries to our website start a session that stores the computer's IP address and creates a session cookie in the user's browser. The IP address is used as protection against a potential attack of intercepting a user's session and is deleted when the session ends and its data is deleted. The content of this cookie is a randomly generated abbreviation and has no identifier.
Our system records the IP addresses of site visitors. They are used to log various activities on the site, including failed logins, unsupported errors.
Authorization cookie
It is combined with the "Remember me" option of the site and allows automatic detection of the user returning to the site. Does not contain personal data.
Verification codes cookie (reCaptcha)
It is used by a system that protects your site content from spam. As part of this functionality, the IP address of the person using the website is forwarded to Google.
Privacy module
The privacy module records the consents granted for data processing in the journal and is based on the user's email addresses.
Cookie of the selected language
This cookie stores the user's preferences regarding the language he uses when viewing the site. The content of the cookie is randomly generated and does not contain sensitive data.
Newsletter module
The newsletter module is processing IP address, geolocation, browser version and operating system.
Final Provisions
The website may contain links to other independent websites. The website has no influence and is not responsible for the privacy policy of these sites. Each time, visitors should check their privacy policy.
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Definitions
Consumer: An adult natural person making a legal transaction with the seller not directly related to her/his business.
Buyer: Means a consumer or entrepreneur with whom a sales contract can be concluded under the terms of these regulations.
Entrepreneur: An adult natural or legal person, or an organizational unit without legal personality, to which the law confers legal capacity, conducting business activity on its own behalf and carrying out legal action with the seller directly related to the business.
Offer: it should be understood as goods presented via the website https://techniline.com
Warrantor: Techniline sp. z o. o., Sosnowa 4, 26-652 Janiszew, Poland email:
Service report: means the document issued by the warrantor, constituting an attachment to the warranty. This document specifies:
- equipment malfunction reported by the purchaser
- actions taken by the warrantor to solve the failure of the equipment
- result of work carried out
1. Warranty provisions
1.1. The Warrantor grants a warranty for a period of time defined in the description of goods in the offer.
1.2. The warranty entitles, in the event of a defect during the warranty period to a free repair of the purchased product. The method of product repair is determined by the warrantor. The warrantor may, at its own discretion, replace the product with a product free from defects, or make a refund equal to the sale price. The warranty does not entitle you to request replacement of the product for one free of defects or to withdraw from the sales contract and request a refund.
1.3. The warranty period for the consumer starts from the day on which the consumer came into possession of the item or on which a third party other than the carrier and indicated by the consumer came into possession of the item.
1.4. The entrepreneur's warranty period begins when the risk associated with the purchased good is transferred to him.
1.5. The warranty period is extended by the period from the time the notification of the necessity to carry out another repair covered by the warranty is made, until the day the customer is notified of the completion of the repair.
1.6. In the event that the person entitled to the warranty has received replacement equipment, free from defects, or major repair has been carried out, the warranty period is counted anew.
1.7. The geographical scope of warranty protection covers the territory of the country of origin delivery.
1.8. It is recommended that the buyer first read and follow the product instructions. Liability under the warranty does not cover product defects that arose for reasons other than those inherent in the product, and in particular those caused by using the product contrary to its intended purpose and the instructions in the user manual.
2. Exclusions
2.1. The warranty does not cover:
a) product defects that arose for reasons other than those inherent in the product, such as the wear and tear of materials during the operation of the equipment (including carbon brushes, bulbs, batteries, etc.)
b) defects resulting from the lack of carrying out activities related to the maintenance, configuration or adjustment of the equipment, and other such as those specified in the equipment's manual
c) damage to the equipment resulting from improper connection, or its use in a manner contrary to its intended use than specified in the equipment manual
d) service in the field of installation, use and maintenance
e) equipment in which modifications, repairs or alterations have been made by parties other than the warrantor
f) damage resulting from environmental conditions (lightning, flooding, overheating, etc.)
g) damage to the equipment delivered to the warrantor, resulting from inadequate securing during transport
3. Exercise of the rights resulting from the warranty
3.1. The equipment malfunction should be reported in a written form, by post or e-mail. The notification should include a declaration of consent to the processing of purchaser's data by the warrantor for the purposes of fulfilling the obligations under the warranty.
3.2. Return of the defective product should be made to the following address: Techniline Michał Byrecki, Sosnowa 4, 26-652 Janiszew, Please do not send the equipment without prior agreement with the warrantor.
3.3. Equipment can be delivered by the buyer at the expense of the warrantor, provided that the total cost of delivery does not exceed the gross amount of PLN 25.
3.4. Removal of equipment defects will be removed by the warrantor within a period not exceeding 30 days.
3.5. After the repair is completed, the warrantor will provide the equipment to the buyer, including a service report describing the work performed and its result.
3.6. In the event of an unjustified request for the repair of the equipment, the buyer bears all costs related to transport and diagnostics and repair of the equipment, if such were carried out by the warrantor.
4. Final provisions
4.1. Warranty card, service protocol can be issued and sent to the customer in writing or via e-mail.
4.3. The provisions of the Civil Code of Poland shall apply to all matters not covered by this warranty. Disputes that may arise from this warranty granted to a non-consumer entity shall be subject to the decision of the court competent for the seat of the warrantor.
4.4. Data from the product purchase invoice, in relation to the device/product number and date of sale, constitute an integral part of the terms of the warranty.
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Definitions
Consumer: An adult natural person making a legal transaction with the seller not directly related to her/his business.
Buyer: Means a consumer or entrepreneur with whom a sales contract can be concluded under the terms of these regulations.
Offer: it should be understood as goods presented via the website.
Entrepreneur: An adult natural or legal person, or an organizational unit without legal personality, to which the law confers legal capacity, conducting business activity on its own behalf and carrying out legal action with the seller directly related to the business.
Regulations: Refers to this document.
Website (system, store): website available at https://techniline.com
Seller: Techniline sp. z o. o., Sosnowa 4, 26-652 Janiszew, email:
Returns address: Techniline sp. z o. o., Sosnowa 4, 26652 Janiszew
1. General provisions
1.1. All provisions contained in these regulations describe the conditions, principles and the method of sale and implementation of contracts concluded between the seller and the buyer purchasing goods via the website. These conditions are published on the website of the website in many language versions. The applicable regulations are a document in Polish. Other language versions are translations of the Polish version and are for information purposes only.
1.2. The buyer acknowledges that the products sold through the website are not intended for any applications where failure could result in a risk to life or health, or cause significant damage to property. They may also not be used in medical use, rescue or life support as well as in nuclear applications, unless explicitly stated in the offer.
2. Prices
2.1. All products presented in the offer are only an invitation to conclude a contract, they do not constitute an offer within the meaning of art. 66 of the Civil Code of Poland.
2.2 The prices presented in the offer should be treated as approximate. The price valid at the time of conclusion of the contract is the price shown on the sales document.
2.3 The prices presented in the offer do not include additional costs - including transport, commissioning fees, and customs clearance. Before completing the order, the buyer is always informed about the total price of the goods, taxes, and costs of transport and commissioning fees, if any.
2.4 The right to ownership of the goods shall be transferred to the buyer upon full payment for the purchased goods.
3. Placing orders
3.1. Placing an order by the buyer constitutes an offer to conclude a contract for the purchase of products covered by the contract.
3.3. The shipping address is indicated by the buyer via the website.
3.4. All Internet users have unlimited access to the offer. The following hardware requirements should be met for proper use of the store's offer:
3.5. Orders can be placed in a way that does not require registration or through a registered account in the seller's system.
3.8. At the request of the customer, the buyer's data is deleted without undue delay, but not earlier than before the completion of the contract and the obligations arising from it.
3.9. Responsibility for providing correct buyer information (including tax data) rests with the ordering party.
3.10. The seller may block the possibility of sale and delete the customer's account if the use by the buyer is a violation of the law, principles of social coexistence or these regulations.
4. Delivery
4.2. The choice of carrier is made by the buyer at the time of ordering.
4.3. A sales document will always be issued for each purchased product, which is always a VAT invoice. The sales document will be sent to the buyer immediately after conclusion of the contract to the e-mail address provided by him.
4.4. Invoices can be issued in the following currencies: PLN, EUR.
4.5. The seller provides the following methods of payment for the purchased goods: bank transfer (prepayment), electronic payment.
4.6. Buyers purchasing products according to the rules defined as "intra-Community supply of goods" are required to provide the correct EU VAT number, which can be verified.
4.7. After placing the order, the seller sends to the buyer's e-mail address a summary of the order containing his data for the order.
4.8. If the buyer fails to pay within the deadline, the seller may set an additional deadline or withdraw from the contract pursuant to art. 491 of the Civil Code of Poland.
5. Quality and guarantees
5.2. The seller, immediately after the conclusion of the contract, will provide the buyer with a product warranty card if they are covered by the manufacturer's or distributor's warranty. The warranty card may be collective. The carate can be delivered via e-mail or in paper form together with the goods.
5.3. In the case of goods covered by a guarantee, the content of the guarantee is presented in the seller's system in the "Warranty terms" document.
5.4. The warranty for the goods sold does not exclude, limit or suspend the buyer's rights arising from the warranty for product defects.
6. Withdrawal from the contract
6.2. The right to withdraw from the contract does not apply to contracts in which the good is a non-prefabricated item, manufactured according to the specifications of the consumer or serving to meet his individual needs.
6.3. To exercise the right of withdrawal, the consumer must inform the seller of his decision by letter or via e-mail.
6.4. A consumer who withdraws from the contract may make a statement using the ready template available on the seller's website.
6.5. It is assumed that the withdrawal period has been met if the consumer sends a declaration of intent before the deadline to withdraw from the contract.
6.6. In the event of withdrawal from the contract, the seller immediately returns to the consumer all payments received from him, no later than within 14 days from the day on which he was informed of the declaration of intent. The seller is entitled to withhold payment until receipt of the returned goods or delivery by the buyer of a proof of returning the goods, whichever occurs first. The refund is made in the same way as it was made when purchasing, unless the consumer expressly agrees to a different method.
6.7. The consumer is obliged to return the goods immediately, no later than within 14 days in which he made a declaration of intent to withdraw from the contract. It is considered that the deadline has been met if the goods were sent back before the deadline.
6.8. In the event of withdrawal from the contract, the consumer bears the cost of returning the purchased goods. The goods are sent to the return address.
6.9. The consumer is responsible for reducing the value of the item resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the item.
7. Complaints
7.2. The seller is responsible to the buyer for delivering items with physical or legal defects under the warranty. The physical defect is understood as the incompatibility of the sold item with the contract, namely:
7.3. The seller will consider the complaint within 14 days and inform the buyer about the further way of settling via e-mail or post.
7.4. Returned goods should be returned immediately by ordinary parcel to the address of return of goods.
7.5. Refunds for the claimed goods are made in the same way that the buyer used to place the order, unless the buyer explicitly agreed to a different way of making the return.
7.6. The complaint may be submitted by post or e-mail.
7.7. The complaint should contain a detailed description of the reason for the complaint and the proposed way of dealing with it.
8. Warranty
8.2. If the purchased item has a defect, the buyer may submit a statement on price reduction or withdrawal from the contract, unless the seller immediately and without undue inconvenience to the buyer replaces the defective item with a non-defective one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the seller.
8.2.1. The reduced price should reflect the ratio of the value of the item with a defect to the value without a defect. The seller may refuse to satisfy the demand of the buyer if bringing the defective item into conformity with the contract in the manner chosen by the buyer would be impossible or would require excessive costs compared to any other possible way to bring it into line with the contract.
8.2.2. The buyer may instead of the removal of the defect proposed by the seller request a replacement of the goods for free from defects or instead of replacing the goods request the removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the buyer is impossible or would require excessive costs in comparison with the method suggested by the seller.
8.3. The buyer who exercises the rights under the warranty is obliged to deliver the defective item to the seller. In the case of a buyer who is defined a consumer, transport costs are borne by the seller.
9. Other laws
9.2. In the event of a dispute under this Agreement, the law applicable to the settlement is Polish law.
9.3. Disputes between the seller and the customer are settled under applicable law. With the consent of both parties, the buyer is entitled to use out-of-court complaint and redress before consumer courts at the Provincial Inspectorates of the Trade Inspection or through the Office of Competition and Consumer Protection http://www.uokik.gov.pl/spory_konsumenckie.php. The buyer also has the option of enjoying protection at EU level via the ODR platform available at http://ec.europa.eu/consumers/odr/.
9.4. If any of the provisions of these regulations is found to be invalid or ineffective through legal proceedings, it shall not invalidate the remaining provisions of the regulations. It is assumed that such provisions are excluded from the provisions of these regulations and are replaced by provisions with a similar meaning as to their original intention, to the extent permitted by law. All other provisions remain applicable.
9.5. The provisions of these regulations do not bind the consumer with records considered as prohibited pursuant to Article 385 of the Civil Code of Poland, or any other provisions inconsistent with applicable law.
9.6. The Seller reserves the right to change these regulations. All contracts carried out by the seller before the new regulations enter into force are implemented according to the regulations which were in force on the day of concluding the contract.
9.7. The amendment to the regulations comes into force within 7 days of its publication in the seller's system.
10. Personal data protection
- registered user profile service. This service allows the user to register the profile that stores the personal data (buyer details and shipping), view order history and download related documents, process offers, and park the products in a wishlist. This service is available since the user has registered in the system and consists in providing the "User profile" panel, through which the user gains access to the ability to view and correct their data. A registered user may submit a declaration of termination of use of the service to the seller, who is obliged to immediately delete the account of the registered user, no later than within 14 days.
- newsletter service informing users who have expressed such will by subscribing to the list of subscribers about the seller's offer and other information that is related to the commercial activity of the seller. This information is periodically sent via email. Subscribing to the list of subscribers is done by entering the email address in the appropriate panel on the website. The person who subscribes to the list of newsletter subscribers agrees to receive marketing materials sent electronically in accordance with art. 8 clause 1 of the Act of July 18, 2002 on the provision of electronic services). The email address is used only to distrubite the newsletter. The user has the right to unsubscribe from the newsletter service at any time by using the "unsubscribe" link at the bottom of the newsletter or by sending relevant statements to the address of the seller.
- "Email a friend" service, for sending to the e-mail address provided by the person using the website a short message informing about the indicated product. The service is available only to registered and logged in users. The end of using the service means to stop sending product commands.
- Review service consisting in placing individual and subjective opinions about products included in the website offer. The service is available to everyone using the website. The end of using the service is to stop sending the reviews.
10.4. The person posting content on the seller's website distributes the content. These contents do not express the beliefs of the seller. The publisher of the content declares that: he agrees to the free of charge publication of the content on the website and to compiling the works (within the meaning of copyright law), he is entitled to use the copyright, which make up the content of his speech, placing personal data or image, and information regarding third parties was legal, voluntary and with the consent of these persons. It is prohibited to: publish personal data and the image of third parties without obtaining their consent, posting information that infringes copyright or confidentiality agreements, posting information that is offensive or threatening, vulgar, marketing or contrary to the interests of the seller. The Seller reserves the right to modify or delete content. Content that violates this provision should be reported to the seller at
